7 Process requirements .......................................................................................................................... 15
7.1 Review of requests, tenders and contracts ......................................................................................... 15
7.2 Selection, verification and validation of methods .............................................................................. 16
7.3 Sampling ............................................................................................................................................... 18
7.4 Handling of test or calibration items ................................................................................................... 19
7.5 Technical records ................................................................................................................................. 19
7.6 Evaluation of uncertainty of measurement......................................................................................... 19
7.7 Analysis of the results .......................................................................................................................... 20
7.8 Assuring the quality of results ............................................................................................................. 20
7.9 Reporting of results .............................................................................................................................. 21
7.10 Complaints ............................................................................................................................................ 24
7.11 Management of nonconforming work ................................................................................................. 25
7.12 Control of data – Information management ........................................................................................ 25
8 Management requirements ................................................................................................................. 26
8.1 Options .................................................................................................................................................. 26
8.2 Management system documentation (Option A) ................................................................................ 27
8.3 Control of management system documents (Option A) ...................................................................... 27
8.4 Records (Option A) ............................................................................................................................... 28
8.5 Actions to address risks and opportunities (Option A) ...................................................................... 28
8.6 Improvement (Option A)...................................................................................................................... 28
8.7 Corrective action (Option A) ................................................................................................................ 29
8.8 Internal audits (Option A) .................................................................................................................... 29
8.9 Management reviews (Option A) ......................................................................................................... 30
Annex A - Metrological traceability .................................................................................................................. 31
Annex B - Management system ......................................................................................................................... 34