Contents Foreword ......................................................................................................................................................... 4 Introduction ..................................................................................................................................................... 5 1 Scope ................................................................................................................................................... 6 2 Normative references .......................................................................................................................... 6 3 Terms and definitions .......................................................................................................................... 6 4 General requirements .......................................................................................................................... 7 4.1 Impartiality ......................................................................................................................................... 7 4.2 Confidentiality .................................................................................................................................... 8 5 Structural requirements ...................................................................................................................... 8 6 Resource requirements ....................................................................................................................... 9 6.1 General ................................................................................................................................................ 9 6.2 Personnel ............................................................................................................................................ 9 6.3 Laboratory facilities and environmental conditions......................................................................... 10 6.4 Equipment ......................................................................................................................................... 10 6.5 Metrological traceability ................................................................................................................... 12 6.6 Externally provided products and services ....................................................................................... 12 7 Process requirements ........................................................................................................................ 13 7.1 Review of requests, tenders and contracts ........................................................................................ 13 7.2 Selection, verification and validation of methods ............................................................................. 14 7.3 Sampling ........................................................................................................................................... 16 7.4 Handling of test or calibration items ................................................................................................. 16 7.5 Technical records .............................................................................................................................. 17 7.6 Evaluation of measurement uncertainty ........................................................................................... 17 7.7 Assuring the quality of results ........................................................................................................... 18 7.8 Reporting of results ........................................................................................................................... 19 7.9 Complaints ........................................................................................................................................ 22 7.10 Management of nonconforming work ............................................................................................... 22 7.11 Control of data – Information management ...................................................................................... 23 8 Management requirements ............................................................................................................... 24 8.1 Options .............................................................................................................................................. 24 8.2 Management system documentation (Option A) ............................................................................... 24 8.3 Control of management system documents (Option A) .................................................................... 25 8.4 Control of records (Option A) ............................................................................................................ 25 8.5 Actions to address risks and opportunities (Option A) ..................................................................... 25 8.6 Improvement (Option A) ................................................................................................................... 26 8.7 Corrective action (Option A) .............................................................................................................. 26 8.8 Internal audits (Option A) ................................................................................................................. 27 8.9 Management reviews (Option A) ....................................................................................................... 27 Annex A .......................................................................................................................................................... 29 Annex B .......................................................................................................................................................... 31 Bibliography .................................................................................................................................................. 32
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